I recently learned that 50% of small businesses in the US don’t have a website. I don’t think time and money are the issue. I believe the biggest reason is that there are so many options available, it’s hard to decide which one is the best. If you’re not a computer person, websites seem complicated. Without good information, the simple solution is to just ignore the problem.

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A client recently sent me this question about Facebook reviews.

If you search for me in the Facebook search box, it brings up our studio with places being at top.  If you click “see all” you see a negative review by an irate customer that happened a while back. Is there a way to push that review down because we have had so many 5-star reviews since then? I do not want that one bad review to be the first one everyone sees.

I appreciate your frustration. With so many positive reviews to choose from, it has to be annoying when Facebook highlights your single 1-star review first. It appears from comments from other Facebook users that highlighting the lowest rated review on a business page is a common complaint.

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